Terms & Conditions

Bright Route Holidays provides travel planning, holiday packages, accommodation, transportation and related travel assistance through its own services and/or trusted third-party suppliers. Service availability, inclusions and pricing may vary by destination and package.

All information, itineraries and quotations are subject to availability and confirmation at the time of booking.

• A booking becomes confirmed only after the required booking details and applicable payment have been received and confirmation has been issued.
• Travellers are responsible for providing accurate names, contact details, travel dates and document information.
• Special requests are subject to availability and cannot be guaranteed unless confirmed in writing.
• Package inclusions are limited to the services specifically mentioned in the quotation or booking confirmation.

Quoted prices may depend on availability, supplier rates, taxes, currency fluctuations and travel dates. The applicable amount and payment schedule will be communicated during the booking process.

Any additional services requested after confirmation may carry additional charges. Travellers should retain payment receipts and booking confirmations for their records.

Changes or cancellations are governed by the cancellation and amendment rules applicable to the particular hotel, airline, transport provider, activity operator or package.

• Cancellation charges may apply according to supplier policies and the timing of the request.
• Refund eligibility depends on the services booked and the terms communicated at confirmation.
• Any refund received from a supplier may be subject to applicable deductions, processing charges or non-refundable components.
• Requests for changes or cancellation should be communicated to Bright Route Holidays as early as possible.

Travellers are responsible for ensuring that they carry valid passports, visas, permits, identification, travel insurance and any other documents required for their journey. It is also the traveller's responsibility to comply with the laws, health requirements and entry conditions of the destination.

Bright Route Holidays is not responsible for losses arising from incorrect traveller information, missed departures, inadequate documentation or failure to meet destination entry requirements.

Travel plans can be affected by weather, natural events, strikes, government restrictions, transportation disruptions, supplier closures and other circumstances beyond reasonable control. In such situations, we will make reasonable efforts to assist with available alternatives, subject to supplier rules and additional costs where applicable.

We aim to keep website information accurate and useful, but destinations, prices, schedules, photographs and availability may change. Website content should not be treated as a guarantee of a particular service unless it forms part of a confirmed booking.

If you have a question about a booking, payment, cancellation or travel service, our team is happy to help. Please contact us using the details below and include your booking reference where applicable.