Your privacy matters

Privacy Policy

At Bright Route Holidays, we believe every journey should feel personal, secure and worry-free. This policy explains how we collect, use and protect information when you explore our website or plan a trip with us.

Your information is handled with care

Information We Collect

When you contact us, request a quotation, make an enquiry or use our website, we may collect information needed to respond and provide travel services.

  • Name and contact details such as email address and phone number.
  • Travel preferences, enquiry details and information you choose to provide about your trip.
  • Basic technical information such as browser, device and website usage data.

How We Use Your Information

We use information responsibly to make your travel experience smoother and more useful.

  • To respond to enquiries and provide quotations or requested information.
  • To arrange and manage travel-related services you request.
  • To communicate important booking, service or support updates.
  • To improve our website, services and customer experience.
Our approach: We collect information for genuine business and service purposes and do not ask for information that is unnecessary for the purpose of your enquiry.

Sharing of Information

Where necessary to fulfil a travel service, relevant information may be shared with trusted service providers such as hotels, transport operators, activity providers or other partners involved in your itinerary.

We do not intend to sell your personal information. Information may also be disclosed where required by law or where necessary to protect our legal rights, customers or services.

Cookies & Website Usage

Our website may use cookies or similar technologies to help pages function properly, understand website usage and improve the browsing experience.

You can manage or restrict cookies through your browser settings. Some website features may work differently if cookies are disabled.

Data Security

We take reasonable steps to protect personal information against unauthorized access, misuse, alteration or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Choices & Requests

You may contact us if you want to ask about the personal information we hold about you, request a correction, or raise a privacy-related concern.

If you no longer wish to receive optional promotional communication from us, you can request that we stop sending it.

Please note: specific legal rights and retention periods may vary depending on the service, applicable law and circumstances.

Have a privacy question?

Our team is happy to help. Reach out to Bright Route Holidays and we’ll guide you with the information you need.